Roselyn Ativo
@roselynativo
Customer-focused call center agent delivering empathetic support and efficient problem resolution.
PhilippinesWhat I'm looking for
I am a customer-oriented and detail-driven Call Center Agent with over 3 years of experience handling inbound and outbound calls and resolving customer complaints. I consistently deliver personalized, courteous service while managing high-volume interactions.
At ALORICA Philippines I handled 20+ customer interactions daily, collaborated with manufacturers and vendors, and defused irate customers with quick, solution-focused support. At TELUS Digital Philippines I prioritized follow-ups, collected and verified account data, and performed basic troubleshooting on security accounts.
I also have training through BYU Pathway Worldwide and a Social Media Marketing certificate from Ensign College, which strengthen my communication and digital-awareness capabilities. I bring decision-making, time-management, and leadership skills to fast-paced customer service environments.
I am motivated to leverage my problem-solving, upselling, and technical troubleshooting experience to improve customer satisfaction and drive business outcomes in a dynamic support role.
Experience
Work history, roles, and key accomplishments
Smarthome Security Care Support
Telus Digital Philippines
Jan 2023 - Present (2 years 8 months)
Managed daily support tasks and follow-ups for installations, collected account data, performed basic account troubleshooting, and upsold security products and upgrades.
Customer Care Support
Alorica Philippines
Mar 2020 - Dec 2020 (9 months)
Handled 20+ inbound and outbound customer interactions daily, resolving complaints and coordinating with manufacturers/vendors to deliver timely, solution-focused support to irate customers.
Education
Degrees, certifications, and relevant coursework
ECEnsign College
Certificate, Social Media Marketing
2021 - 2021
Completed an online Social Media Marketing certificate in September 2021 covering social media strategies and digital marketing fundamentals.
BWBYU Pathway Worldwide
Pathway Connect Certificate, General Studies
2020 - 2021
Completed the Pathway Connect online program from September 2020 to July 2021 focusing on foundational college and career readiness skills.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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