At Tea Dating Advice, I handled 100+ customer support tickets daily, covering account issues, subscriptions, bans, appeals, and content removal requests. I resolved cases independently or escalated them when needed.
I moderated posts, comments, profiles, and user reports against platform policies, and reviewed sign-ups and appeals using submitted identification. I also managed sensitive content removal requests under the Digital Millennium Copyright Act and Take It Down Act.
For complex escalations, I worked with Legal, Engineering, and Child Safety teams. I was also a point of contact for the BPO support team, helped resolve operational queries, trained new team members, and contributed to SOPs and internal documentation.
Earlier, I supported administrative operations at Wishup Technology Pvt. Ltd., Blue Moon Distilleries, and while assigned with JoTo PR Disruptors. My work included maintaining company records and documentation, supporting podcast production and social media activities, and managing production inventory and reports.
