Roselis Feliz

Ensure patient satisfaction by monitoring and improving the overall patient experience across all departments. Distribute and analyze patient surveys, prepare monthly presentations, and support front desk and marketing initiatives.

Welcomed customers, operated cash register with accuracy, built relationships to encourage repeat business, and maintained balanced cash drawer. Helped guests choose food and beverages, staying updated on menu and dietary needs.

Welcomed guests, helped them choose food and beverages, stayed updated on menu, and identified dietary needs. Handled customer issues professionally to maintain satisfaction.

Greeted guests warmly, escorted them to tables, presented menus, and announced waiter's name. Answered incoming calls, helped dining room staff, and processed payments.

Greeted clients and announced their arrival to departments. Handled incoming calls on multi-line phone system, directed calls, and provided administrative support including data entry and record-keeping.

Welcomed guests, helped them choose food and beverages, stayed updated on menu, and identified dietary needs. Handled customer issues professionally to maintain satisfaction.

Supervised a team of healthcare agents, ensuring compliance with policies and HIPAA. Monitored operations, provided coaching, resolved complex issues, and analyzed feedback to improve service.

Provided excellent customer service in English and Spanish, assisting with financial issues, billing, troubleshooting, and resolving complaints. Actively listened to client needs and exceeded team goals.

Assisted customers with technical issues, troubleshooting, and resolving complaints. Created tickets for open outages.

Currently pursuing a professional training in Supply Chain Management and International Logistics.

Bachelor’s Degree in Industrial Engineering, graduated in July 2025.

Completed a diploma course in Public Speaking and Effective Communication in November 2020.