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Roselis Feliz

@roselisfeliz

Patient Experience Specialist at Doctor Urgent Medical Care, analyzing patient surveys and recommending service improvements.

United States

Message

At Doctor Urgent Medical Care, I monitor patient satisfaction and analyze surveys about service from the front desk, medical assistants, and providers. I prepare monthly presentations with survey results and recommendations for improvement.

I also support website updates to improve user experience and accessibility, and collaborate with the marketing department on branding and patient engagement. Earlier, as a Health Care Supervisor at Echo Health (Concentrix.), I supervised healthcare agents and handled escalated customer issues.

Experience

Work history, roles, and key accomplishments

Current

Patient Experience Specialist

Current

Doctor Urgent Medical Care

Jun 2025 - Present (1 year 4 months)

Ensure patient satisfaction by monitoring and improving the overall patient experience across all departments. Distribute and analyze patient surveys, prepare monthly presentations, and support front desk and marketing initiatives.

Patient Satisfaction Survey Analysis Presentation Skills Marketing Website Management Customer Service

Server-Cashier

The Museum of Modern Art

Feb 2024 - Jun 2025 (1 year 4 months)

Welcomed customers, operated cash register with accuracy, built relationships to encourage repeat business, and maintained balanced cash drawer. Helped guests choose food and beverages, staying updated on menu and dietary needs.

Cash Handling Customer Service Point of Sale Menu Knowledge Dietary Requirements

Server

Prime Met Steakhouse

Apr 2023 - Jan 2024 (9 months)

Welcomed guests, helped them choose food and beverages, stayed updated on menu, and identified dietary needs. Handled customer issues professionally to maintain satisfaction.

Customer Service Menu Knowledge Dietary Requirements Conflict Resolution

Hostess

Boqueria

Sep 2022 - Oct 2023 (1 year 1 month)

Greeted guests warmly, escorted them to tables, presented menus, and announced waiter's name. Answered incoming calls, helped dining room staff, and processed payments.

Customer Service Phone Support Payment Processing Table Setting

Receptionist

Youman Amadeo & Fasano LLP

Apr 2022 - Sep 2022 (5 months)

Greeted clients and announced their arrival to departments. Handled incoming calls on multi-line phone system, directed calls, and provided administrative support including data entry and record-keeping.

Receptionist Multi Line Phone Systems Administrative Support Data Entry Record keeping

Server

Montauk Club

Apr 2021 - May 2022 (1 year 1 month)

Welcomed guests, helped them choose food and beverages, stayed updated on menu, and identified dietary needs. Handled customer issues professionally to maintain satisfaction.

Customer Service Menu Knowledge Dietary Requirements Conflict Resolution

Health Care Supervisor

Echo Health (Concentrix)

Apr 2019 - Apr 2021 (2 years)

Supervised a team of healthcare agents, ensuring compliance with policies and HIPAA. Monitored operations, provided coaching, resolved complex issues, and analyzed feedback to improve service.

Supervision HIPAA compliance Team Leadership Customer Service Problem Solving Data Analysis

Customer Services

ERC (Working Bee)

Oct 2018 - Apr 2019 (6 months)

Provided excellent customer service in English and Spanish, assisting with financial issues, billing, troubleshooting, and resolving complaints. Actively listened to client needs and exceeded team goals.

Customer Service Bilingual English Spanish Troubleshooting Complaint Resolution Teamwork