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Nicole Childers

@nicolechilders

Healthcare and operations professional delivering exceptional patient experiences with strong EMR/EHR and team leadership.

United States
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What I'm looking for

I’m looking for a healthcare role where I can combine patient care with efficient medical office operations—using EMR/EHR, scheduling, and teamwork to deliver exceptional patient experiences, with opportunities to grow and lead in a supportive environment.

I’m a healthcare and operations professional with 10+ years of experience in healthcare, customer service, and team leadership. I’ve worked across physician offices, hospitals, nursing homes, home care, and behavioral health settings, bringing a steady focus on patient needs and efficient workflows.

In my current role as a Medical Assistant, I assist providers with patient examinations, treatments, and procedures. I obtain and document vital signs, manage patient records within EMR/EHR systems, schedule appointments, and coordinate follow-up care—while maintaining a fast-paced, patient-centered environment.

Previously, I served as a Patient Care Technician / Clinical Care Associate at Roswell Park Comprehensive Cancer Center, where I monitored patient conditions and performed EKGs and blood draws. I also supported patients with mobility and daily living needs, maintained safe and comfortable care spaces, and assisted with wound care and infection prevention measures.

Across earlier roles, including Mental Health Therapy Aide and Certified Nursing Assistant, I supported individualized care plans, maintained accurate patient documentation and regulatory compliance, and provided hands-on assistance with vital signs, wound care, transfers, and companionship. I also bring operational leadership experience as a Shift Manager, including staff hiring, onboarding, training, employee scheduling, cash handling, and conflict resolution.

Experience

Work history, roles, and key accomplishments

KF

Certified Nursing Assistant

Kaleida Health - HighPointe Nursing Facility

Apr 2017 - Sep 2020 (3 years 5 months)

Assisted residents with activities of daily living, providing companionship and emotional support while maintaining safety and comfort. Monitored and documented vital signs, supported transfers and mobility, and assisted with hygiene and wound care with accurate care documentation.

MC

Shift Manager

Morris Company - ECMC Cafeteria

May 2014 - Dec 2015 (1 year 7 months)

Supervised daily hospital cafeteria operations, supporting service standards and resolving customer concerns. Assisted with hiring, onboarding, and staff training, managed employee schedules/shift coverage, and handled cash reconciliation, deposits, and daily operational paperwork.

Education

Degrees, certifications, and relevant coursework

BS

Bennett High School

High School Diploma, General Education

Earned a High School Diploma from Bennett High School in Buffalo, New York.

Tech stack

Software and tools used professionally

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