Nicole Childers
@nicolechilders
Healthcare and operations professional delivering exceptional patient experiences with strong EMR/EHR and team leadership.
What I'm looking for
I’m a healthcare and operations professional with 10+ years of experience in healthcare, customer service, and team leadership. I’ve worked across physician offices, hospitals, nursing homes, home care, and behavioral health settings, bringing a steady focus on patient needs and efficient workflows.
In my current role as a Medical Assistant, I assist providers with patient examinations, treatments, and procedures. I obtain and document vital signs, manage patient records within EMR/EHR systems, schedule appointments, and coordinate follow-up care—while maintaining a fast-paced, patient-centered environment.
Previously, I served as a Patient Care Technician / Clinical Care Associate at Roswell Park Comprehensive Cancer Center, where I monitored patient conditions and performed EKGs and blood draws. I also supported patients with mobility and daily living needs, maintained safe and comfortable care spaces, and assisted with wound care and infection prevention measures.
Across earlier roles, including Mental Health Therapy Aide and Certified Nursing Assistant, I supported individualized care plans, maintained accurate patient documentation and regulatory compliance, and provided hands-on assistance with vital signs, wound care, transfers, and companionship. I also bring operational leadership experience as a Shift Manager, including staff hiring, onboarding, training, employee scheduling, cash handling, and conflict resolution.
Experience
Work history, roles, and key accomplishments
Medical Assistant
General Physician, P.C.
Oct 2024 - Present (1 year 8 months)
Assisted providers with patient examinations, vital signs documentation, room preparation, specimen collection, and medication administration under provider direction. Managed patient records in EMR/EHR, scheduled appointments, and supported follow-up care while delivering excellent patient service.
Patient Care Technician
Roswell Park Comprehensive Cancer Center
Mar 2023 - Jun 2024 (1 year 3 months)
Monitored patient conditions and reported changes to clinical staff, performing EKGs, blood draws, and other diagnostic testing. Supported patient mobility and daily living needs, maintained rooms/equipment, and assisted with wound care and infection prevention.
Mental Health Therapy Aide
Buffalo Psychiatric Center
Jun 2022 - Jan 2023 (7 months)
Supervised and supported patients with mental health diagnoses while monitoring behaviors and documenting observations. Assisted with individualized care plan implementation, maintained accurate records for regulatory compliance, and helped maintain a safe therapeutic environment.
Certified Nursing Assistant
Kaleida Health - HighPointe Nursing Facility
Apr 2017 - Sep 2020 (3 years 5 months)
Assisted residents with activities of daily living, providing companionship and emotional support while maintaining safety and comfort. Monitored and documented vital signs, supported transfers and mobility, and assisted with hygiene and wound care with accurate care documentation.
Shift Manager
Morris Company - ECMC Cafeteria
May 2014 - Dec 2015 (1 year 7 months)
Supervised daily hospital cafeteria operations, supporting service standards and resolving customer concerns. Assisted with hiring, onboarding, and staff training, managed employee schedules/shift coverage, and handled cash reconciliation, deposits, and daily operational paperwork.
Shift Manager
McDonald's
Sep 2010 - Sep 2012 (2 years)
Supervised employees during daily restaurant operations and supported service excellence by resolving customer concerns. Helped with hiring, onboarding, and staff training, created schedules to manage labor coverage, and handled cash management, bank deposits, and operational records/reports.
Education
Degrees, certifications, and relevant coursework
Bennett High School
High School Diploma, General Education
Earned a High School Diploma from Bennett High School in Buffalo, New York.
Availability
Location
Authorized to work in
Job categories
Skills
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