Roseline Michira

Manages the day-to-day operations of over 20 projects daily, provides administrative support, tracks project status, and coordinates with municipalities and contractors to ensure smooth project execution. Researched permit requirements for streamlined application processes, processed permit applications, and tracked approvals.

Provided remote customer support to a diverse range of clients, including those in off-grid areas, ensuring efficient and effective resolution of inquiries and complaints through various channels. Managed high-volume customer calls and inquiries, educated marginalized communities on solar energy solutions, and resolved customer issues empathetically.

Worked closely with product management and development teams to test new features within an agile framework, ensuring high-quality software delivery. Analyzed system performance, reported and reproduced issues, and assisted Lead QA tester with creating clear and easy-to-understand testing instructions.

Executed performance tests to ensure software met service level agreements and identified performance bottlenecks. Produced software issue reports, performed browser and OS compatibility tests, and evaluated software user interfaces for functionality issues and design adherence.

Ensured timely image delivery, addressed customer edits, and optimized the studio's booking schedule to enhance customer experience. Handled customer inquiries and payment issues, contributed to business growth by creating new rate card packages, and expanded company social media presence.

Developed innovative marketing strategies by creating tailored visual concepts to effectively communicate the customer’s message to attract new customers and drive business growth. Guided customers in color palette selection and maintained consistent communication with clients throughout the project to ensure satisfaction.

Managed and prioritized the executive's schedule, including appointments, meetings, and travel arrangements. Leveraged customer insights to deliver personalized service, drive marketing initiatives, and optimize operational efficiency. Organized patient files and records, updated customer profiles, and pioneered patient payment through health insurance.

Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Engaged in various academic subjects to build a strong foundational knowledge.

Undertook foundational studies, developing core academic skills. Participated in a comprehensive curriculum designed for early education.