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@roselinemichira
Highly motivated Virtual Operations Assistant with strong organizational skills.
I am a highly motivated and meticulous Virtual Operations Assistant with a proven track record in managing day-to-day operations across multiple projects. My experience at Permitflow has equipped me with the skills to provide outstanding administrative support, ensuring smooth project execution and effective communication with municipalities and contractors.
In my previous roles, I have successfully managed complex calendars, coordinated extensive travel arrangements, and acted as a primary point of contact for executive communications. My commitment to exceptional, confidential support drives the success of the teams I work with, and I am dedicated to establishing efficient workflow processes that enhance productivity.
With a background in customer engagement and software quality assurance, I bring a unique blend of skills that allow me to adapt quickly to new challenges. I am eager to leverage my organizational and communication skills in a Virtual Assistant role where I can contribute to the company's operational efficiency.
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Work history, roles, and key accomplishments
Permitflow
Jan 2024 - Dec 2024 (11 months)
Manages the day-to-day operations of over 20 projects daily, provides administrative support, tracks project status, and coordinates with municipalities and contractors to ensure smooth project execution. Researched permit requirements for streamlined application processes, processed permit applications, and tracked approvals.
Greenlight Planet
Sep 2022 - Jan 2024 (1 year 4 months)
Provided remote customer support to a diverse range of clients, including those in off-grid areas, ensuring efficient and effective resolution of inquiries and complaints through various channels. Managed high-volume customer calls and inquiries, educated marginalized communities on solar energy solutions, and resolved customer issues empathetically.
Testlio
Jan 2022 - Aug 2022 (7 months)
Worked closely with product management and development teams to test new features within an agile framework, ensuring high-quality software delivery. Analyzed system performance, reported and reproduced issues, and assisted Lead QA tester with creating clear and easy-to-understand testing instructions.
Digivante
Jan 2022 - Aug 2022 (7 months)
Executed performance tests to ensure software met service level agreements and identified performance bottlenecks. Produced software issue reports, performed browser and OS compatibility tests, and evaluated software user interfaces for functionality issues and design adherence.
Bumi Studios
Sep 2019 - Jan 2021 (1 year 4 months)
Ensured timely image delivery, addressed customer edits, and optimized the studio's booking schedule to enhance customer experience. Handled customer inquiries and payment issues, contributed to business growth by creating new rate card packages, and expanded company social media presence.
Ideal Graphics
Sep 2018 - Aug 2019 (11 months)
Developed innovative marketing strategies by creating tailored visual concepts to effectively communicate the customer’s message to attract new customers and drive business growth. Guided customers in color palette selection and maintained consistent communication with clients throughout the project to ensure satisfaction.
Galaxy Medicare Centre
Jan 2017 - Jul 2017 (6 months)
Managed and prioritized the executive's schedule, including appointments, meetings, and travel arrangements. Leveraged customer insights to deliver personalized service, drive marketing initiatives, and optimize operational efficiency. Organized patient files and records, updated customer profiles, and pioneered patient payment through health insurance.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Engaged in various academic subjects to build a strong foundational knowledge.
Primary Education Certificate, General Studies
Undertook foundational studies, developing core academic skills. Participated in a comprehensive curriculum designed for early education.
Software and tools used professionally
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