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Roseline Khayoko

@roselinekhayoko

Customer service representative at CCI Global who resolved billing and account enquiries and supported customers across calls, chat, and email.

Kenya

Message

At CCI Global, I handled customer enquiries from UK and US customers across calls, chat, and email. I helped with billing, accounts, password resets, and service activations.

I also handled complaints, recorded interactions in the CRM system, and followed up on unresolved cases. I met service targets and documented customer feedback and recurring issues.

At Bolt Fashion, I answered product questions and helped customers choose clothing suited to their needs. I followed up with prospective customers and maintained sales and enquiry records.

At Beat Nation Kenya, I responded to social media enquiries and supported digital campaigns. I used campaign and analytics platforms to monitor performance and improve online engagement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Global

Apr 2024 - Jun 2026 (2 years 2 months)

Handled high volumes of inbound calls, chats, and emails from UK and US customers, resolving enquiries related to billing, accounts, products, and services. Met daily and weekly targets for productivity, call quality, and customer satisfaction.

Customer Service CRM Data Entry Problem Solving Communication Skills Complaint Handling Billing Account Management Data Protection Teamwork

Sales and Customer Service Representative

Bolt Fashion

Sep 2023 - Mar 2024 (6 months)

Responded to customer calls and messages about products, prices, sizes, and stock availability, assisting customers in selecting suitable clothing and supporting them throughout the buying process.

Customer Service Sales Support Communication Skills Record keeping Complaint Handling

Social Media Management

Beat Nation Kenya

Jan 2023 - Sep 2023 (8 months)

Managed social media platforms, responding to messages and enquiries promptly, and planned digital campaigns using Meta Business Suite, Meta Ads Manager, and Google Ads. Monitored content and campaign performance with Google Analytics.