Rose Gift
@rosegift
Customer Service Representative focused on resolving issues, maintaining satisfaction, and delivering accurate support.
What I'm looking for
I am a scholar of English language and literature with interest in customer roles and achieving targets. I learn quickly and contribute positively to the team’s success, always aiming to be the link between the company and its customers.
As a customer service representative, it is my duty to serve as the link between the company and its customers. My role includes assisting customers, resolving issues, providing accurate information, and ensuring customers have a positive experience with the company’s products or services.
I have experience keeping records of customer interactions and transactions while maintaining customer satisfaction. At Jiji.ng, I answer customer inquiries and maintain customer satisfaction, and I bring strong attention to quality while delivering in a timely manner.
I want an opportunity that will allow me to harness my skillful knowledge on customer service with the interest of the team’s growth. I bring strong communication skills, active listening, patience and empathy, and the ability to remain calm under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Jiji.ng
May 2021 - Present (5 years 2 months)
Answered customer inquiries and maintained customer satisfaction. Served as a point of contact between the company and customers to help resolve issues.
Customer Service Representative
Jumia
Dec 2025 - Apr 2026 (4 months)
Kept records of customer interactions and transactions while maintaining customer satisfaction. Assisted customers to ensure a positive experience.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor's degree in English Language and Communication, English Language and Communication
2021 - 2025
Earned a bachelor's degree in English language and communication at the University of Port Harcourt from 2021 to 2025.
Availability
Location
Authorized to work in
Job categories
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