At Prey, I built and scaled the Customer Success function from scratch, owning a $2.49M ARR B2B portfolio across 800+ active accounts. I designed retention and expansion programs, supported high-value Strategic and Key accounts, and created a customer health model for proactive risk detection.
I led Vitally’s implementation and re-architecture, connecting data sources into a 360° customer view with automated alerts and executive reporting. I partner closely with Product, Engineering, Marketing, and leadership to quantify customer value and align retention initiatives.
Previously at GB Advisors, I helped structure Customer Success for enterprise and SMB customers, supported 90%+ retention, and connected client needs with Product and Engineering priorities. My earlier hospitality and event leadership experience shaped my systems-driven approach to customer experience, revenue growth, and cross-functional execution.
