Open to opportunities

Rosamaría Díaz Gutiérrez

@rosamaradazgutirrez

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Transformation-focused consultant driving process redesign, CX strategy and data-driven organizational change.

Spain

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What I'm looking for

I seek a role leading cross-functional transformation programs where I can apply CX strategy, process redesign and data-driven insights to deliver measurable organizational impact and mentor teams.

I am a strategic transformation and productivity-focused consultant with extensive experience across maritime, financial and pharmaceutical sectors. I have led cross-functional teams, designed Target Operating Models, and delivered data-driven recommendations that secured C-suite buy-in and measurable performance improvements.

At KPMG I progressed rapidly to Assistant Manager by leading large-scale CX and business process transformations, authoring thought leadership on AI-enabled customer experience, mentoring junior staff, and delivering multi-market programs that integrated research, benchmarking and implementation roadmaps.

Experience

Work history, roles, and key accomplishments

Assistant Manager, Customer Experience

KPMG

Jul 2021 - Nov 2025 (4 years 4 months)

Led transformation engagements redesigning customer journeys and re-engineering 20+ core processes to improve organizational performance, delivering a 5-year strategic roadmap and securing C-suite buy-in across APAC clients.

Customer Journey Mapping Business Process Improvement Stakeholder Management Data Analysis AI Use Case Integration

Administrative Program Assistant

New York University

Sep 2017 - May 2021 (3 years 8 months)

Managed daily administrative operations for a 60-person institute, optimizing workflows for finance and events and producing program materials that supported enrollment and remote program delivery during COVID-19.

Office Administration Event Coordination Microsoft Office Project Coordination Marketing Support

Operations & Administrative Intern

Nomi Network

Feb 2020 - May 2020 (3 months)

Supported administrative operations and donor research by creating prospect databases and conducting socio-economic research to inform program expansion plans.

Administrative Support Donor Prospect Research Wealth Engine Data Collection Documentation

Education

Degrees, certifications, and relevant coursework

New York University

Bachelor of Arts, Global Liberal Studies

2017 - 2021

Activities and societies: Dean’s Circle honors seminar (2018–2019) with international experience in Abu Dhabi and London; Dean’s List 2017–2018; involvement in student events and programs, peer volunteering, and administrative/operational roles at the Arthur L. Carter Journalism Institute.

Completed a Bachelor of Arts in Global Liberal Studies with a concentration in Politics, Rights and Development and a minor in Public Policy and Management; thesis focused on pedestrian experience and engaged in international study experiences.