At CMA CGM Group, I lead global deployment and adoption for process, digital, and AI-enabled transformations across an international agency network. I align Business, Operations, Product, IT, and regional leadership to turn global strategy into locally executable change.
I built the deployment model for an AI-enabled cargo-readiness platform now scaled to 70 countries, supporting 90% of port calls in live agencies. I also led Quote-to-Cash workstreams across approximately 150 agencies, increasing global invoicing accuracy from 95% to 98%, and deployed digital sales capabilities to 3,000 users.
Previously, I built CMA CGM Ibérica's Sales Support Desk from the ground up, led an 18-person team, and helped reduce disputed amounts by more than 55%. My background across shipping, commercial operations, customer service, and e-commerce helps me build practical transformation methods that teams can adopt and sustain.
