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Lalhai Tecson

@lalhaitecson

Certified Scrum Master driving Agile delivery and continuous improvement in insurance and IT.

Philippines
Message

What I'm looking for

I seek a role where I can coach teams, implement Agile/SAFe practices, improve delivery flow, and drive continuous improvement with clear metrics and stakeholder collaboration.

I am a Certified Scrum Master and Project Analyst with hands-on experience facilitating Agile delivery across insurance value stream teams and software development teams. I lead Agile ceremonies, coach teams, and drive adoption of Scrum, Kanban and SAFe practices to deliver customer portals, new business, policy administration, and claims solutions.

I design and maintain JIRA dashboards, manage Kanban boards, and oversee Confluence documentation to provide actionable reporting and ensure team alignment. I track key Agile metrics (velocity, cycle time, lead time, throughput) to identify improvement opportunities and inform decision-making.

Previously I supported global helpdesk and QA functions, performing manual and exploratory testing, technical escalation support, and continuous improvement initiatives. I foster collaboration, transparency, and a culture of continuous improvement as a servant leader and Agile coach.

Experience

Work history, roles, and key accomplishments

EC
Current

Scrum Master

Eclaro

Mar 2025 - Present (7 months)

Serve as Scrum Master for two cross-functional insurance value-stream teams, facilitating Agile ceremonies, driving JIRA/Confluence adoption, and improving delivery through metrics-driven continuous improvement.

AT

Helpdesk Analyst

Atos

Jan 2010 - Jan 2014 (4 years)

Assisted Siemens corporate and financial employees in an MSP environment, troubleshooting technical issues, coordinating with local IT teams, and maintaining accurate support documentation.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Bachelor of Arts, Broadcasting

2001 - 2005

Completed Bachelor of Arts in Broadcasting at Polytechnic University of the Philippines from 2001 to 2005.

Tech stack

Software and tools used professionally

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Lalhai Tecson - Scrum Master - Eclaro | Himalayas