Rosalee Bonker

I’m a Customer Experience Specialist with a strong background in customer service, claims processing, and administrative support. I bring a detail-focused approach to documentation, records management, and delivering exceptional experiences in fast-paced environments.

At Crystal Run Healthcare as a Patient Care Coordinator (January 2025 - present), I manage a multi-line phone system, handle patient inquiries, and coordinate communication across email, phone, in-person, and chat. I ensure compliance with HIPAA regulations while resolving concerns with professionalism, active listening, and empathy.

Previously, as an Administrative Assistant at High Point Architectural Metal Fabricators (February 2024 - November 2024), I supported claims resolution and coordinated with multiple companies to keep project milestones on track. I assisted with payroll processing, accounts payable, time sheet reports, invoicing, and outstanding balance notices, while maintaining organized project documentation and records.

I work comfortably with tools like Microsoft Office Suite, Google Workspace, Epic software, and Basic QuickBooks, and I’m skilled in troubleshooting, data entry, and documentation. My contributions have been recognized through awards including the Diamond Quality Award, Diamond Collaboration Award, and Patient Recognition, and I take pride in onboarding and training support.