Josie ThaGreat

I am an administrative and customer service professional with eleven years of experience supporting front-desk operations, claims processing, and customer-facing roles. I consistently deliver accurate information, resolve complex issues, and manage priorities across high-volume workloads.

My background includes claims analysis, customer care, quality assistance in manufacturing, and contract customer service for major providers. I bring advanced proficiency in Microsoft Office and Adobe suites, intermediate experience with SharePoint and multiple healthcare and accounting systems, and a proven record of handling confidential information with discretion.

I am organized, detail-oriented, and focused on improving processes and customer outcomes. I prioritize timely resolution of claims and inquiries, effective communication with stakeholders, and reliable documentation to support operational goals.