Open to opportunities

Rory User

@roryuser

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Experienced ERP/CRM and IT manager specializing in hospitality and digital marketing.

Indonesia

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What I'm looking for

I seek roles managing ERP/CRM or IT operations in service-oriented companies, with opportunities to lead teams, improve systems, and support regional growth.

I am an experienced IT and operations professional with a strong background managing ERP and CRM systems, hotel property management solutions, and digital marketing initiatives. I have led system deployments, maintenance, and support across hospitality and software companies, created live dashboards and automations, and managed regional sales and partner relationships.

My achievements include designing and analyzing property management software, managing IT departments and support teams, creating landing pages and online ad campaigns, and coordinating multi-regional sales operations. I bring a practical, service-oriented approach and a track record of improving system reliability and business workflows.

Experience

Work history, roles, and key accomplishments

ERP & CRM Manager

Balindo Mitra Perkasa

Mar 2022 - Jan 2025 (2 years 10 months)

Managed the company's ERP and CRM systems, developed live dashboards and automated workflows to streamline operations and improve reporting accuracy.

ERP CRM Dashboarding Automation SQL Data Visualization System Administration Process Improvement

Media Buyer

PT. Alpha Media Bali

Jun 2018 - Jan 2020 (1 year 7 months)

Created landing pages and managed multiple Facebook advertising campaigns for various products, optimizing performance and ad spend to drive conversions.

Facebook Ads Landing Page Design CRO Digital Advertising Campaign Optimization Google Analytics A B Testing Content Creation

Sales Manager / Product Conceptor

PT Nata Solusi Pratama

Jan 2012 - Feb 2015 (3 years 1 month)

Designed and analyzed a Property Management Software (Hotel'e), led marketing strategy, sales training and coordination across Jakarta, Bandung, Yogyakarta, and Denpasar, and managed partner relations.

PMS Sales Management Training Marketing Strategy Partner Management Customer Relations

Regional Sales Supervisor

UBIQ Global Solutions

Jan 2011 - Dec 2012 (1 year 11 months)

Managed Indonesia support operations including deployments, implementations, training and maintenance, improving customer satisfaction and regional support reliability.

Deployment Implementation Customer Support Training Account Management Technical Sales Partner Relations Operations Management

IT Manager

Yasmin Puncak Conf & Hotel

Jan 2009 - Feb 2011 (2 years 1 month)

Maintained servers, PMS, PABX, network infrastructure and hotel website; supervised three IT staff and ensured IT SOPs and cross-site connectivity for a large-scale hotel.

Server Administration PMS Network Administration IT Management Team Leadership SOPs

Network/System Engineer

Sahid Imara Palembang

Jan 2008 - Dec 2009 (1 year 11 months)

Maintained hotel IT systems including servers, terminals and networking, and produced graphic design assets for hotel promotions to support marketing efforts.

Network Administration IT Support Graphic Design Troubleshooting