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Kusumo Agung Nugroho

@kusumoagungnugroho

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Senior IT Manager at Hotel Borobudur Jakarta who upgraded SUN Finance to v6.4 and implemented Infrasys Cloud POS.

Indonesia

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At Hotel Borobudur Jakarta, I led the upgrade of SUN Finance from v4 to v6.4 and implemented Infrasys Cloud POS to replace legacy Micros systems. I also deployed HubOS and Ecosign/Ecosave solutions.

I formulated and executed the 2-, 3-, and 5-Year Property Technology Improvement Plan, managing budget allocation and strategic timelines. I also upgraded and migrated the Sophos Firewall infrastructure to replace end-of-life hardware.

At InterContinental Hotels Group (IHG), I managed technology operations and IT standards across 20+ properties in Singapore, Malaysia, Indonesia, Philippines, and Maldives. I also managed pre-opening technology projects to align with IHG standards and cybersecurity policies.

Earlier, I supported infrastructure operations at IHG Shared Services & Corporate - Indonesia and managed pre-opening and operational IT setups at Red Planet Hotels Indonesia. My hospitality IT experience also includes IT Manager, IT Supervisor, and EDP Officer positions at various properties.

Experience

Work history, roles, and key accomplishments

Senior IT Manager

Hotel Borobudur Jakarta

Oct 2024 - Oct 2026 (2 years)

Oversee and maintain multi-tier enterprise server environments and core hotel systems. Formulate and execute the Property Technology Improvement Plan, manage budget allocation, and lead system upgrades and digital transformation initiatives.

Opera PMS Micros POS Oracle Material Control SunSystems Infrasys Cloud Hub OS Ecosign Ecosave Sophos Firewall Network Security IT Budgeting Project Management

Regional / Area Technology Manager (SMIPM Area)

InterContinental Hotels Group (IHG)

Jun 2017 - Oct 2024 (7 years 4 months)

Managed technology operations and IT standards across 20+ IHG properties in South East Asia. Acted as IT Project Manager for pre-opening properties, ensuring alignment with global technology standards and cybersecurity policies.

IT Operations Infrastructure Architecture Pre Opening Management Vendor Management Budgeting Cybersecurity Opera PMS Micros POS

Technology Support Specialist

IHG Shared Services & Corporate - Indonesia

Nov 2013 - Jun 2017 (3 years 7 months)

Directed day-to-day IT infrastructure operations for the IHG Jakarta Corporate Office and all Holiday Inn Express properties in Indonesia. Administered Active Directory, network infrastructure, server backups, and email environments.

Active Directory Cisco Juniper SSG 20 Server Backup Email Systems Network Infrastructure Pre Opening Support

Regional IT Manager

Red Planet Hotels Indonesia

Jun 2012 - Nov 2013 (1 year 5 months)

Managed pre-opening and operational IT setups for Tune Hotels / Red Planet properties in Indonesia. Configured enterprise network infrastructure and coordinated regional IT budget strategy and vendor procurement.

FortiGate Cisco Switches UniFi VDA Key Systems IT Budgeting Vendor Management Pre Opening