Open to opportunities

Ronnie Otieno

@ronnieotieno

Message

I streamline operations, schedules, client communication, and administrative workflows for efficient service delivery.

Kenya

Message

What I'm looking for

I'm looking for a remote or administrative support role where I can manage schedules, communication, records, and daily operations while continuing to grow my virtual assistance and digital organization skills.

I've supported Alpha Cleaning and Laundry Services and Mercy Dishes by coordinating daily operations, client communication, schedules, records, and office tasks.

At Alpha Cleaning and Laundry Services, I managed team schedules, client bookings, inquiries, complaints, reports, and inventory tracking. I improved workflow processes and later supported a workflow optimization project that improved efficiency by 30%.

At Mercy Dishes, I manage emails, calls, customer communication, file organization, data entry, scheduling, and daily office coordination.

Through ALX Africa's Virtual Assistant Program, I've built practical experience in Google Workspace, email and calendar management, web research, report generation, Canva designs, and remote administrative support.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Mercy Dishes

Jan 2025 - Present (1 year 7 months)

Managed emails, calls, and customer communication. Organized files and maintained accurate records, and assisted with scheduling and coordination of tasks.

Email Management File Organization Scheduling Data Entry

Operations Manager

Alpha Cleaning and Laundry Services

Jan 2023 - Jan 2025 (2 years)

Managed daily operations and coordinated team schedules to ensure efficient service delivery. Handled client bookings, inquiries, and complaints, maintaining high customer satisfaction.

Operations Management Scheduling Customer Service Record keeping Workflow Optimization

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistant

2024 - 2024

Completed a Virtual Assistant Program with training in email and calendar management, data entry, and administrative support. Gained experience with tools like Google Workspace and developed skills in time management and remote work efficiency.

Ngere High School

Kenya Certificate of Secondary Education, General Education

2012 - 2015

Activities and societies: Participated in school activities and teamwork-based projects.

Completed Kenya Certificate of Secondary Education (KCSE). Developed strong communication and organizational skills through school activities and teamwork-based projects.