VMVicente Mandac
@vicentemandac
Detail-oriented virtual assistant with 10+ years in customer service, operations support, and administrative coordination.
PhilippinesWhat I'm looking for
I am a detail-oriented Virtual Assistant with over 10 years of experience in customer service, operations support, and administrative coordination. I have managed schedules, handled client communication, prepared reports, supported daily business operations, and supervised teams up to 20 employees while ensuring smooth workflows and strong customer service.
As a freelance Coffee Consultant and Social Media Manager, I improved café operations, created SOPs, trained staff, and managed content and customer interactions across platforms. I am proficient with Microsoft Word and Excel, Google Workspace, basic CRM systems, and email management tools, and I thrive in long-term remote support roles that value organization and proactive problem-solving.
Experience
Work history, roles, and key accomplishments
Shift Manager
Freelance
Jan 2023 - Jan 2024 (1 year)
Advised café owners on operations, menu planning, staff training, and workflow improvements, and created basic SOPs to enhance service quality and efficiency (Jan 2023–2024).
Virtual Assistant
Seattle’s Best Coffee - Philippines
Dec 2013 - Dec 2023 (10 years)
Provided administrative and operations support for a 20-person team, managing calendars, travel, reporting, inventory forecasting, and customer communications to ensure smooth daily operations over a 10-year period.
Social Media Manager
Freelance
Managed and scheduled social content, crafted captions and visuals, and monitored customer messages and engagement across platforms to align with brand goals.
Education
Degrees, certifications, and relevant coursework
VirtualAssistOnline
Certificate, Social Media Management
2018 - 2019
Completed a Social Media Management certification focused on content scheduling, community management, and campaign coordination.
UCUniversity of the East - Caloocan
Bachelor of Fine Arts, Advertising
2009 - 2012
Completed a Bachelor of Fine Arts majoring in Advertising with coursework in visual communication and advertising principles.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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