Ronie rose Lintag
@ronieroselintag
I resolve global customer concerns and mentor teams through high-volume email support at SHEIN.
PhilippinesWhat I'm looking for
At SHEIN Service Philippines, I resolve customer inquiries about orders, deliveries, refunds, returns, and product concerns through high-volume email support.
I handle sensitive concerns involving politics, religion, and health with attention to legal compliance, public relations, quality, and service standards. My performance led to a promotion from CSR 1 to Senior Customer Service Representative II.
As a Subject Matter Expert, I manage escalations, mentor and train new hires, support teammates, and update processes as client rules and requirements change.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative II
SHEIN Service Philippines Limited Corporation
Nov 2022 - Present (3 years 11 months)
Assisted customer emails resolving inquiries related to orders, deliveries, refunds, returns, and concerns. Handled high volume of emails from global customers while maintaining quality and service standards.
Support Agent
Cebu Pacific Air Philippines
Feb 2022 - May 2022 (3 months)
Provided support services for airline operations.
Reservation Assistant
Lagawan Travel and Tours
Nov 2017 - Feb 2018 (3 months)
Assisted with travel reservations and customer inquiries.
Education
Degrees, certifications, and relevant coursework
STI College Dasmarinas
Bachelor of Science, Tourism Management
2018 - 2022
Grade: Dean's List
Pursued a Bachelor of Science in Tourism Management, graduating with consistent recognition on the Dean's List for outstanding academic achievement.
STI College Dasmarinas
Technical-Vocational-Livelihood (TVL) Track, Travel, Hospitality and Event Management
2018 - 2018
Grade: With Honors
Completed the Technical-Vocational-Livelihood (TVL) Track in Travel, Hospitality and Event Management, graduating with honors.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Interested in hiring Ronie rose?
You can contact Ronie rose and 90k+ other talented remote workers on Himalayas.
Message Ronie roseGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
