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Ron Chan

@ronchan

Jira and Confluence architect at Oracle who developed a support GPT and generative AI-assisted workflow automation.

At Oracle, I developed and maintained a Jira and Confluence Support GPT using ChatGPT Enterprise, curated enterprise knowledge, usage analytics, and user feedback to improve self-service support.

I also designed generative AI-assisted automation for Slack, Jira, and Confluence, and supported those platforms for more than 25,000 global users. Earlier, I configured Jira and Confluence workflows at VillageMD and Jump Trading, LLC, and administered Atlassian tools at Spot Trading, LLC.

Experience

Work history, roles, and key accomplishments

Senior Tools Administrator and Architect

Oracle

Oct 2021 - Sep 2026 (4 years 11 months)

Served as AI subject-matter expert, developing a Jira and Confluence Support GPT using ChatGPT Enterprise. Designed generative AI automation for Slack, Jira, Confluence, and reporting, supporting over 25,000 global users.

Generative AI ChatGPT Enterprise Jira Confluence Slack Automation KPI Reporting Workflow Optimization Platform Governance Knowledge Management

Jira and Confluence Administrator

VillageMD

Feb 2020 - Oct 2021 (1 year 8 months)

Expanded Jira and Confluence use across teams by configuring workflows, screens, permissions, and notifications. Automated employee onboarding and Jira Service Management processes.

Jira Confluence Jira Service Management Bitbucket OpsGenie Statuspage Automation Workflow Configuration

Jira Administrator

Jump Trading, LLC

Jan 2017 - Sep 2019 (2 years 8 months)

Managed Jira administration including workflow design, dashboards, permissions, and integrations. Built dashboards and filters to improve visibility into work queues and team performance.

Jira Workflow Design Dashboarding Permissions Integration Automation Jira Service Management

Atlassian SME

Herzum

Dec 2015 - Dec 2016 (1 year)

Worked with clients to define requirements and implement Jira, Confluence, source control, Agile, and CI/CD solutions. Performed Atlassian implementations, upgrades, migrations, and performance tuning.

Jira Confluence Version Control Agile CI CD Atlassian Administration Performance Optimization

Atlassian Tools Manager

Spot Trading, LLC

Aug 2008 - Nov 2015 (7 years 3 months)

Administered Jira, Confluence, Jira Service Management, Bitbucket, and Bamboo while developing workflows and integrations. Established standards for build and release management, source control, and CI/CD.