Ben Sumnicht

Owned the Atlassian service-delivery product, including vision, enhancement roadmap, and governance for Jira Software and Jira Service Management. Translated business, risk, and operations needs into a prioritized backlog and facilitated refinement and sprint planning with engineers and administrators.

Acted as business–technical bridge for incident and change platforms, prioritizing enhancements and defining reporting requirements. Specified integration and data-flow needs across Jira, Confluence, Slack, Salesforce, and Google Workspace for enterprise reporting and collaboration.

Product-owned enterprise Atlassian Cloud migration, sequencing the backlog and standardizing project templates and workflows. Governed Marketplace/plugin spend for measurable value and aligned Jira, JSM, Confluence, and Jira Align to portfolio visibility and scaled planning practices.

Designed client Jira/Confluence standards including templates, workflows, boards, and documentation. Provided enablement so teams adopted consistent patterns rather than one-off projects.

Built a 5–7 year BSA/PO foundation, managing Scrum backlog, stories, acceptance criteria, and stakeholder facilitation for regulated engineering and manufacturing programs on Jira and Jama Connect.

Earned a Bachelor of Business Administration in Management Information Systems.

Earned an Associate of Applied Science in Marketing.

Certified Scrum Product Owner (CSPO) certification.