At CarWow, I manage a KPI-driven operational pipeline generating £280K–£350K monthly revenue, consistently achieving 110%–175% of performance targets. I analyze vehicle market data and pricing trends, and work with Product, Sales, and Operations to streamline customer processes.
At UnitedHealthcare / Optum, I led appeals process improvement as a Subject Matter Expert. I analyzed denial codes across 106,000 cases, redesigned SOPs, and used BPMN mapping and Six Sigma DMAIC to reduce resolution times by 34%; automation collaboration reduced manual workload by 30%.
