Ronak Jain

I’m a Customer Success professional with 2+ years of experience managing onboarding and customer relationships for enterprise & startup clients on a leading B2B SaaS marketing platform. I help customers maximize business growth through data-driven customer engagement strategies, with a strong focus on consultative selling, product demonstrations, and stakeholder management.

At Netcore Cloud, I owned onboarding and post-sales relationship management for startup and enterprise eCommerce and SaaS clients. I supported presales and product demo sessions, mapped platform capabilities to customer use cases, and streamlined onboarding processes to reduce onboarding time by 20% while improving efficiency.

I also maintained a customer satisfaction (CSAT) score of 4.5/5 across onboarded accounts, while monitoring onboarding and engagement performance metrics such as click-to-conversion rates and project timelines. I proactively flagged risks and improvement areas by combining analytics with cross-functional coordination across Product, Sales, Customer Success, and Marketing teams, as well as external stakeholders.

Earlier as a Customer Onboarding Specialist, I planned and managed onboarding campaigns end-to-end and reduced onboarding-stage escalations and complaints by approx. 20–30%. I mapped and tracked client projects in Rocket Lane, presented detailed project plans for smooth onboarding execution, and managed onboarding across 4 time zones with response SLAs of less than 24 hours.