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Soumya sharma

@soumyasharma

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Customer Success strategist driving B2B onboarding, adoption, and renewals to maximize retention.

India

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What I'm looking for

I’m looking for a B2B Customer Success role where I own onboarding-to-adoption execution, build dashboards for retention/renewals, and partner cross-functionally to accelerate go-live while driving measurable engagement.

I’m a Customer Success Strategist with 7+ years of experience managing B2B clients, onboarding programs, product adoption campaigns, and stakeholder relationships across Europe and India. I bring a proven track record in client engagement, implementation planning, and performance reporting—so customer journeys stay smooth and measurable.

In my current role as a Customer Success & Implementation Associate at Roundglass, I support end-to-end onboarding and implementation for B2B clients and execute remote launch plans and SOPs while maintaining an 80–85% on-time go-live rate. I plan and run onboarding workflows, launch communications, and product demonstrations, contributing to a 20–25% increase in user adoption within the first 30 days. I also deliver post-launch engagement initiatives that generated 1,700+ user sign-ups within 3 days of launch.

Previously at Bharat Picks, I led onboarding and implementation programs for B2B clients, ensuring a seamless remote (Germany) rollout, adoption, and successful product launches. As the primary stakeholder SPOC, I owned communications, gathered feedback, and planned launch calendars and engagement campaigns that drove a 20% increase in user engagement. I developed client-facing dashboards and performance reports to track adoption, engagement, and key success metrics, enabling data-driven decision-making while partnering closely with Sales, Product, Marketing, and Support.

Earlier roles strengthened my ability to align teams and turn customer conversations into action. From employer branding and internal engagement work to senior marketing and account management, I’ve improved participation rates by 27%, achieved a 9% click-through rate (CTR), and increased engagement metrics by 35–50% YoY through continuous optimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Roundglass Living

Feb 2026 - Present (4 months)

Own end-to-end onboarding and implementation for B2B clients, executing remote launch plans and SOPs while maintaining an 80–85% on-time go-live rate. Drove 20–25% user adoption growth within the first 30 days and generated 1,700+ user sign-ups within 3 days of launch through post-launch engagement initiatives.

Customer Onboarding Implementation Remote Launch Planning SOP Development Product Demonstrations Cross functional Coordination

Customer Success Lead

Bharat Picks

Apr 2024 - Jan 2026 (1 year 9 months)

Led onboarding and implementation programs for B2B clients, supporting a seamless remote Germany rollout and product launches. Increased user engagement by 20% through launch calendars, communication workflows, product demonstrations, and engagement campaigns.

Implementation Launch planning Workflows Product Demonstrations Cross functional Coordination

Employer Branding Specialist

Rock Tech Lithium Inc.

Jun 2023 - Jan 2024 (7 months)

Partnered with HR and leadership to implement internal engagement and communication programs across Europe. Planned campaign rollouts and internal communication kits, improving participation rates by 27%, and built KPI dashboards to track adoption, participation, and sentiment trends.

Internal Communications Employer Branding Engagement Program Design KPI Tracking Cross Cultural Communication

Digital Marketing Intern

Refur Rad UG (haftungsbeschränkt)

Feb 2022 - Aug 2022 (6 months)

Supported client activation and partner onboarding/implementation across multiple EU markets to ensure timely partner activation and engagement. Coordinated campaign execution and optimized messaging to achieve a 9% click-through rate (CTR) across engagement campaigns.

Partner Onboarding Campaign Planning Customer Communications

PR & Account Management Associate

Intelliquo Integrated Solutions

May 2021 - Dec 2021 (7 months)

Managed multiple enterprise clients simultaneously, serving as the primary interface for reviews, feedback loops, and performance updates. Delivered monthly MIS reports and campaign summaries, coordinating cross-functionally with internal creative, media, and strategy teams.

Enterprise Account Management Cross functional Coordination Performance Tracking Stakeholder Management

Marketing Consultant (Implementation)

EL Sol-Strategic Consultant

Feb 2019 - Apr 2021 (2 years 2 months)

Managed end-to-end implementation and rollout programs for enterprise FMCG and F&B clients, driving successful campaign launches and stakeholder satisfaction. Increased engagement metrics by 35–50% YoY through strategic activation initiatives and continuous performance optimization.

Rollout Launch planning Cross functional Coordination Campaign Delivery Adoption Strategy

Junior Marketing Strategist

MSLGroup

Sep 2015 - Jan 2019 (3 years 4 months)

Supported enterprise clients by coordinating projects, managing stakeholder communications, and delivering performance insights to meet client outcomes. Tracked project milestones and provided execution updates through communication workflows to support successful account management.

Project Tracking Performance Insights Account Support Workflows Execution Updates Cross Functional Collaboration