Romario Capi

Reviewed team and agent performance and quality metrics to ensure operational goals were met. Supported, motivated, and coached agents to continually meet and exceed individual and team targets.

Trained new hires on medical terminology, interpreting techniques, and soft skills to meet performance benchmarks. Enhanced interpreter quality scores, conducted refresher training, and managed performance plans.

Answered client calls professionally, relaying interpreter ID and conducting intake and pre-session scripting. Rendered correct concepts and meanings between speakers, maintaining grammar, clarity, and tone.

Accurately interpreted critical medical advice and information between providers and patients. Established and maintained quality service and positive interactions with all healthcare stakeholders.

Translated directives from doctors and staff for patients, providing meaning-for-meaning interpretation professionally. Worked with international hospitals, social institutions, banks, and legal entities.

Conducted in-depth financial analysis and due diligence on potential investment opportunities. Managed and nurtured a database of seller leads with consistent follow-ups.

Managed and guided a team to enhance group productivity. Developed excellent communication, management, and adaptive skills.

Provided extra lessons to students to help them pass English tests and improve vocabulary. Utilized innovative teaching methods to make learning easier and more effective.

Studied General Psychology at Albanian University in Tirana, Albania. The curriculum covered core psychological theories and research methods.

Completed high school education and received a diploma from Birches Head School in Birches, England. The studies provided a foundational education across various subjects.