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Eda Topalli

@edatopalli

Call Center Team Leader in Tirana with training in general medicine and experience supporting customers in Greek and English.

Albania

Message

I studied General Medicine at University of Medicine, Tirana, completing theoretical medical education and basic clinical training in patient examination and clinical assessment.

As a Call Center Team Leader in Tirana, I supported customers in Greek and English, handled inquiries, and resolved issues.

I coordinated and supervised the team and trained and supported new team members. I also bring experience with Microsoft Office and Microsoft Word.

Experience

Work history, roles, and key accomplishments

Call Center Team Leader

Unknown

Apr 2018 - May 2024 (6 years 1 month)

Led a call center team, handling customer communication and support in Greek and English. Coordinated team activities, trained new members, and resolved customer inquiries.

Customer Support Team Coordination Training Greek English Microsoft Office Microsoft Word Critical Thinking

Education

Degrees, certifications, and relevant coursework

University of Medicine, Tirana

Master of Science, General Medicine

2016 - 2023

Master of Science in General Medicine including theoretical medical education and basic clinical training, with knowledge of basic patient examination, clinical assessment, and general medical principles.