Roman Pitblado-Mason
@romanpitblado-mason
Operations and technical support professional specializing in field noise logging, data acquisition, and operational reporting for utility teams.
United KingdomWhat I'm looking for
I’m an Operations and Technical Support professional with a background in data acquisition, technical troubleshooting, customer coordination, and field-based infrastructure support. I use specialist acoustic logging equipment to support underground leak detection, analyse noise patterns and system data, and translate technical findings into clear reports for operational teams.
Alongside my contractor fieldwork, I’ve coordinated day-to-day operations as a self-employed client coordinator—handling scheduling, customer communication, invoicing, quotations, and digital business administration. I also built strong customer service experience through roles delivering problem resolution in a fast-paced retail environment, and I’m proficient with Microsoft Office 365, Advanced Excel reporting & dashboards, CRM systems, and digital workflow tools.
Experience
Work history, roles, and key accomplishments
Noise Logging Technician
PN Daly Ltd
Mar 2026 - Present (4 months)
Conducted field-based noise logging to identify underground leaks across water networks, analyzing noise patterns and system data to pinpoint faults and optimize repair workflows. Produced technical reports for operational teams while working independently as a contractor.
Operations & Client Coordinator
ClearLuxe Cleaning
Nov 2025 - Present (8 months)
Coordinated day-to-day operations including scheduling, customer communication, and service management. Managed administration tasks such as invoicing, quotations, and calendar coordination, and supported website management and online customer engagement.
Customer Assistant
Waitrose & Partners
Jul 2024 - Mar 2026 (1 year 8 months)
Provided customer assistance in a fast-paced retail environment, handling customer queries and problem resolution and supporting operational responsibilities under pressure. Built strong communication and interpersonal skills through daily customer interaction.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA A+ (in progress), IT Support
Working toward the CompTIA A+ certification.
CompTIA
CompTIA Network+ (in progress), Networking
Working toward the CompTIA Network+ certification.
Eden Park High School
General Certificate of Secondary Education (GCSE), GCSE
Completed GCSEs including English, Maths, Biology, Chemistry, Physics, PE, Business, and Food Tech at Eden Park High School (2022).
The London Nautical School
A-Level (IT, English, Psychology), A-Level
Studied A-Levels in IT, English, and Psychology at The London Nautical School.
Cisco
Cisco Networking Fundamentals (self-study), Networking
Completed self-study in Cisco Networking Fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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