Aidan User
@aidancoomber
Calm, logical problem-solver: two years supporting clients, five years of live tech support. I explain fixes in plain English and pick up new systems
United KingdomWhat I'm looking for
I’ve spent the last two years as the first point of contact for clients at RainChekk, a digital marketing agency working with US and international businesses. I handle queries by email, phone and chat, log and track every request in ClickUp, and walk non-technical owners through onboarding step by step. Before that I ran and fault-found a CNC cutting table at Advanced Composites, where accuracy and clear records mattered on every job.
For five years I’ve also run the sound desk and live stream at my local church, which means fixing problems live with no chance to pause: tracing feedback, recovering dead mics and keeping the stream running for everyone watching.
I’ve completed hands-on IT service desk training covering tickets, Active Directory, remote support, networking and Microsoft 365, and I’m currently working through Harvard’s CS50P Python course. I’m looking for a 1st line support or service desk role where I can keep solving problems for people and keep learning.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
RainCheckk
Oct 2024 - Present (2 years)
First point of contact for clients at a digital marketing agency. I support US and international businesses by phone, email and chat — pinning down the issue, fixing or escalating it with clear notes, and keeping the client updated until it's resolved. I log every request in ClickUp and onboard new clients, walking non-technical owners through each step in plain English.
Sound & Recording Technician
Local Church
Jan 2021 - Present (5 years 9 months)
Provided weekly live technical support for services, running PA, mixing desk, microphones, and live streaming through OBS. Diagnosed and fixed faults in real time without disrupting the service.
Composite Kit Cutter
Advanced Composites & Engineering Technology Ltd
Dec 2023 - Dec 2024 (1 year)
Operated CNC cutting equipment, prioritised daily workload against work orders, and maintained accurate material logs. Edited and re-nested cutting files to reduce waste on expensive carbon fibre.
Customer Service Assistant
One Stop Stores Limited
Nov 2022 - Nov 2023 (1 year)
Served as first point of contact for customers, resolving queries, handling cash, and keeping stock replenished.
Seasonal Agricultural & Site Worker
Van Stomp
Aug 2021 - Nov 2021 (3 months)
Performed varied seasonal work across several sites, adapting quickly to new tasks, conditions, and workloads at short notice.
Education
Degrees, certifications, and relevant coursework
Harvard University
CS50P, Computer Science
Currently pursuing the CS50P course on Python through Harvard's edX platform.
Codédex
Python: The Legend of Python, Python Programming
Completed the Python: The Legend of Python course on Codédex, with over 50 hours of study and two projects, in March 2026.
Cambridge Regional College
UAL Level 2 Diploma, Music Performance & Production
Completed a UAL Level 2 Diploma in Music Performance & Production at Cambridge Regional College in 2021.
Cambridge Regional College
UAL Level 2 Diploma, Creative Media Production & Technology
Completed a UAL Level 2 Diploma in Creative Media Production & Technology at Cambridge Regional College in 2020.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
South AfricaSalary expectations
Social media
Job categories
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