Fully remote VIP, CRM/retention, account management or customer success role in iGaming, crypto or fintech, working Americas hours or the European afternoon/evening shift. I bring a VIP portfolio grown from under 300 to ~450 players at a crypto casino, offers sized on theoretical GGR, and hands-on AI workflow design. Available from 1 November 2026, employee or B2B contractor.
RB
Looking for a job
romain bandeira
@romainbandeira
VIP Account Manager at RAZED who grew the VIP portfolio to ~450 players while handling USD 1M+ in monthly deposits.
MaltaWhat I'm looking for
At RAZED, I grew the VIP portfolio from under 300 to ~450 players, handling USD 1M+ in monthly deposits and six-figure monthly NGR. I sized player rewards against theoretical GGR and offer ROI, and ran retention and reactivation outreach across Telegram, email and live chat.
I also built an AI-powered internal VIP console and designed ~55 AI-assisted workflows for player profiling, bonus decisions, escalation triage and responsible gambling safeguards. Before RAZED, I supported players at Bet365 and Unibet across regulated markets, and managed retail partner and B2B relationships at FDJ and Schwarzkopf Professional.
Experience
Work history, roles, and key accomplishments
RA
VIP Account Manager
RAZED
Jan 2024 - Jan 2026 (2 years)
Grew the managed VIP portfolio from under 300 to ~450 players, handling USD 1M+ in monthly deposits and six-figure monthly NGR. Designed AI-assisted workflows and an AI-powered internal console to improve VIP operations.
Handled VIP and high-value player requests via live chat and email across multiple European markets. Applied compliance and responsible gambling procedures and resolved complex account, payment, and KYC cases.
Customer Account Advisor
Unibet
Jan 2022 - Jan 2023 (1 year)
Managed VIP and premium player requests for the French market via live chat and email. Handled account management with a strong retention focus in a regulated gaming environment.
Business Developer
FDJ (Française des Jeux)
Jan 2019 - Jan 2022 (3 years)
Managed a portfolio of retail partners generating EUR 52M+ in annual revenue. Expanded the partner network from 109 to 125 points of sale and drove commercial development and partner relationships.
Delivered customer operations and support, managing client relationships and resolving customer cases.
Business Development
Schwarzkopf Professional
Jan 2015 - Jan 2017 (2 years)
Managed B2B client relationships and contributed to business development initiatives.
Education
Degrees, certifications, and relevant coursework
CI
CFA IFIR
BTS NRC, Negotiation & Customer Relationship Management
2015 - 2017
Completed a 2-year French higher education degree in Negotiation and Customer Relationship Management through a work-study programme.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Malta
FranceSalary expectations
40k-60k EUR
Social media
Job categories
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