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Maxsim Moossavinassab

@maxsimmoossavinassab

I build scalable knowledge bases, SOPs, and training systems that improve onboarding, reduce errors, and boost operational efficiency.

Philippines

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What I'm looking for

I’m looking for a role where I can design SOPs, knowledge bases, and training programs for global teams—improving clarity and performance through structured documentation, quality frameworks, and continuous improvement.

I’m a Documentation & Knowledge Systems specialist with 15+ years of experience creating training materials, SOPs, and scalable content for global IT and operational teams. I turn complex processes into clear, structured documentation that supports onboarding, reduces errors, and helps teams work more independently—especially in remote and asynchronous environments.

In my recent role, I designed and implemented scalable training materials, SOPs, and knowledge resources to improve onboarding, knowledge retention, and day-to-day execution. I developed process documentation and quality guidelines to standardize workflows across multiple projects, and created training content and learning pathways covering technical and operational topics, including ITIL and continuous improvement practices.

I also contribute documentation and enablement materials that support automation and AI use cases, improving team efficiency and adoption. Across roles, I’ve built and refined knowledge base content, structured content for accessibility and reuse, and identified process gaps to improve clarity and consistent performance.

Experience

Work history, roles, and key accomplishments

Delivery Enablement Manager

Accenture

Dec 2020 - Jan 2026 (5 years 1 month)

Designed and implemented scalable training materials, SOPs, and knowledge resources for global IT support operations. Built learning and documentation systems to improve onboarding, knowledge retention, and workflow standardization.

SOP Development Knowledge Centered Service (KCS)Instructional Design Training Content Development Information Architecture Process Improvement Workflow Design

Training and Quality Lead

Accenture

Jul 2017 - Dec 2020 (3 years 5 months)

Developed and executed tailored training programs and quality strategies to drive operational excellence across global client projects. Created and refined quality frameworks and process documentation to improve onboarding and performance consistency.

Training program development SOP Development Evaluation Criteria Instructional Design Process documentation Continuous Improvement

Partner Campaign Manager

Cognizant Technology Solutions

Jan 2015 - Jul 2017 (2 years 6 months)

Built and maintained strategic partnerships to support successful campaigns during rapid team expansion. Documented processes, created structured guidelines, and developed onboarding materials to improve consistency across distributed teams.

Campaign Operations Process documentation Onboarding & Support Stakeholder Management Knowledge Management Operations & Enablement

Training and Quality

Sykes Asia, Inc.

Nov 2005 - Oct 2014 (8 years 11 months)

Managed a team of Training and Quality Coordinators to ensure excellence in training and quality standards. Developed training and knowledge base content for technical support operations and supported quality assurance through documented standards and evaluation criteria.

Team Leadership Training Development Process documentation Knowledge Base Management Quality Assurance Evaluation Criteria Customer Support Operations Knowledge Management