At Relay Robotics, I monitor robot diagnostics and live feeds, and I’m the sole author and maintainer of a 170+ article AI-assisted knowledge base for L1–L3 troubleshooting.
I designed and pitched a Claude-powered Slack assistant that gives Robo Care staff cited answers from knowledge-base documents and SOPs. I also built Python workflows that turn support records into structured articles and automate Confluence publishing.
I designed a live team portal and a Supabase-backed site masterlist to make support resources and site details easier to access. Before Relay Robotics, I handled technical support at Datamatics using Zendesk, LivePerson, Cisco Finesse, and Cisco Enterprise Chat.
