At Aurecon, I curate and maintain a governed content repository for the bid team, applying documentation standards and confirming ambiguous details with content owners. I also maintain version control and consistency under tight, client-driven deadlines.
At Accenture, I designed and deployed an AI tool that cut manual review turnaround from five minutes to 90 seconds while keeping human validation of every AI-assisted output. I also structured thousands of raw feedback entries into a taxonomy that helped reduce negative feedback by 10% and contributed to a major client contract renewal.
As a Process Trainer at Accenture, I owned the global Policy Knowledge Tests program, writing and validating questions deployed biweekly. I also revamped a Tier 2 operational workflow, cutting training time by 50%, achieving full compliance with current standards, and eliminating recurring errors.
Earlier at Accenture, I reviewed content against policy and compliance standards in a high-volume environment and maintained a zero-audited-error record. I regularly use ChatGPT and Gemini, and refine prompts to produce accurate, useful output.
