At Better Cater, I personalize onboarding and product demos around each catering business’s workflow, helping convert trials and demo leads into active accounts. I manage customer lifecycle records in the CRM and create SOPs, Help Center articles, demo videos, and training resources to reduce onboarding and support time.
Previously, I resolved technical issues for Otter.ai users at Crescendo.ai and supported customers using Sweetgreen and Google Nest services. I documented recurring bugs for product teams, trained new support colleagues, and used tools including Zendesk, Salesforce, and Kustomer.
