At ILOCOS GRP. MANAGEMENT OPC, I supported users remotely across Windows and macOS and administered Salesforce, NetDocuments, and Okta. I reduced ticket resolution time by 30% and unauthorized access incidents by 40%.
I streamlined remote onboarding with automated provisioning, cutting setup time by 50%. I also managed endpoints with Intune and Jamf Connect and maintained integrations across Salesforce, NetDocuments, Microsoft 365, and Intune.
At the Department of Environment and Natural Resources Region I, I contributed to the Digital Cadastral Database Cleansing project. As Project Support Officer, I validated lot data and prepared maps for spatial corrections, contributing to the correction of over 15,000 lot entries.
My work there also included maintaining LAMS Philippines and Public Land Survey systems, restoring land records, and supporting database integration. I hold a Bachelor of Science in Information Technology and earned 33 units toward a Master’s in Information Technology.
