Rolains Benjamin

I’m a trilingual interpreter with 4+ years of experience providing accurate, culturally sensitive interpretation in fast-paced environments. I’m known for professionalism, exceptional communication, and strict confidentiality while delivering messages with the right tone and intent.

I provide Haitian Creole–English interpretation for medical, legal, and customer service settings through over-the-phone and video support. I focus on active listening and precise message delivery, especially when clients have limited English proficiency.

In my work, I’ve interpreted over 5,000 calls, maintained a 98% quality score, and supported 20+ healthcare providers. I also bring remote customer service and call handling experience in high-volume environments, with strong problem-solving and a clear commitment to customer satisfaction.

I stay prepared for sensitive environments through HIPAA Compliance and Interpreter Ethics training, along with MARTTI medical interpreter training. I also work comfortably with tools and platforms used for interpretation support, including Microsoft Excel and experience learning CRM systems.