Open to opportunities

rokia eltanany

@rokiaeltanany

Message

Motivated IT student skilled in Microsoft Office and customer-focused technical support.

Egypt

Message

What I'm looking for

I seek an entry-level IT or support role where I can apply Microsoft Office skills, deliver excellent customer service, grow technical abilities, work collaboratively, and continue learning on the job.

I am a motivated, detail-oriented Information Technology student at Menoufia University with certifications in ICDL and MOS, and strong proficiency in Microsoft Office 365. I bring proven teamwork, quick-learning ability, and calm interpersonal skills to collaborative environments.

I have experience and interest in customer service and online technical support, and I handle challenging situations with composure while resolving issues efficiently. I am eager to contribute to team success and continue growing my technical and service skills.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Student

Current

Menoufia University

Jan 2022 - Present (4 years 5 months)

Pursuing a Bachelor's in Information Technology (expected 2026) with demonstrated proficiency in Microsoft Office and certifications (ICDL, MOS); contributes effectively in collaborative environments and resolves customer issues calmly.

Microsoft Office Word Excel PowerPoint ICDL Customer Service Technical Support Teamwork

Education

Degrees, certifications, and relevant coursework

Menoufia University

Bachelor of Specific Education, Information Technology

2022 -

Pursuing a Bachelor of Specific Education in the Information Technology Department with anticipated graduation in 2026; coursework and activities focused on IT applications and customer-facing technical support.