meriam inguito-tud
@meriaminguito-tud
Medical Virtual Assistant candidate with U.S. healthcare insurance support experience at Concentrix / Webhelp.
PhilippinesWhat I'm looking for
At Concentrix / Webhelp, I supported a U.S. healthcare insurance account as a Plan Sponsor Representative, handling eligibility, enrollment, and billing-related concerns. I researched account information, verified records, coordinated follow-up, and maintained accurate documentation.
I'm currently supporting an international technology account serving the U.S., Australia, and New Zealand. In Workforce Management, I manage scheduling, forecasting, capacity planning, reporting, audits, and resource allocation.
My background also includes insurance coordination and customer support at EXL and EPERFORMAX. As a Registered Nurse, I'm targeting a part-time remote Medical Virtual Assistant or Medical Administrative Assistant role.
Experience
Work history, roles, and key accomplishments
Workforce Management / Operations Leadership
Concentrix / Webhelp
Jan 2014 - Present (12 years 10 months)
Progressed through healthcare customer support, workforce management, and operations roles; currently supporting an international technology account serving the U.S., Australia, and New Zealand. Managed scheduling, forecasting, capacity planning, reporting, audits, and resource allocation for a high-volume international operation.
Insurance Coordination / Customer Support Representative
EXL
Jan 2013 - Dec 2014 (1 year 11 months)
Provided insurance account support through information research, data verification, documentation, and follow-up in a high-volume BPO environment. Handled multiple transactions while maintaining accuracy, professionalism, and adherence to established procedures.
Customer Service Specialist
Eperformax
Jan 2010 - Dec 2013 (3 years 11 months)
Provided high-volume customer support, account information retrieval, data verification, documentation, and service request handling.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Nursing
2007 - 2012
Bachelor of Science in Nursing from Our Lady of Fatima University, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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