Open to opportunities

Summaiya User

@summaiyauser

Message

Customer-focused sales and finance MBA with Amazon phone sales experience and strong communication skills.

India

Message

What I'm looking for

I seek a customer-facing role where I can apply Amazon phone-sales experience and finance training, contribute to growth, develop professionally, and work in a collaborative, fast-paced team that values problem-solving and clear communication.

I am an MBA (Finance) graduate with hands-on experience in Amazon phone sales and customer service across Retail, Amazon Business, CSBA, and Account Change teams. I bring strong verbal and written communication, active listening, decision-making, and a proven ability to handle inquiries, complaints, and deliver practical solutions.

I hold a B.Com (Computers) and completed a comparative mutual funds project analyzing offerings from HDFC and SBI, demonstrating analytical attention to financial detail. I am proficient in Microsoft Word, Excel, and PowerPoint and eager to apply my collaborative mindset to customer-facing, sales operations, or finance roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Amazon

Provided phone-based customer service at Amazon, handling inquiries, complaints, and account changes across Retail, Amazon Business, CSBA, and SD teams.

Customer Service Active Listening Multitasking Microsoft Word Microsoft Excel Microsoft PowerPoint

Education

Degrees, certifications, and relevant coursework

Deccan School of Management

Master of Business Administration, Finance

2022 - 2024

Grade: A

Activities and societies: Comparative study on mutual funds (HDFC vs SBI) submitted as MBA project.

Completed Master of Business Administration (Finance) at Deccan School of Management from 2022 to 2024; submitted a comparative project on mutual funds (HDFC vs SBI).