At Digitide Solutions Pvt. Ltd., I conducted new-hire induction and process training, along with refresher and upskilling sessions based on process updates and business requirements.
I trained employees in product knowledge, customer handling, and objection handling. I monitored trainee performance through assessments, mock calls, and floor support, and provided coaching where needed.
I developed and updated training materials, SOPs, process documents, and FAQs as processes changed. I also tracked training effectiveness and maintained training reports, MIS, and compliance with company policies and process guidelines.
