I'm looking to contribute to process training or HR operations roles where I can strengthen onboarding, employee development, performance tracking, service quality, and team productivity also i am looking for bpo and bpm related openings as I have 5+ years experience in bpo sector and I am currently trainer in an BPO.
Open to opportunities
subash vicky
@subashvicky
I build BPO training programs that improve service quality, employee readiness, and team productivity.
IndiaWhat I'm looking for
At Fives Digital Pvt Ltd, I've progressed from SME to Process Trainer, delivering process training for new hires and existing staff.
I develop training materials, manuals, and assessments, and coach teams to improve average handling time and customer satisfaction. I also track trainee progress, provide feedback, and maintain training records for compliance.
I've supported onboarding through induction sessions and new-hire assistance while collaborating with HR on training needs analysis, employee development, and engagement activities.
I bring hands-on BPO operations experience alongside HR operations strengths in workforce planning, team readiness, resource deployment, performance tracking, and stakeholder collaboration.
Experience
Work history, roles, and key accomplishments
FD
Current
Trainer
Five S Digital
Sep 2023 - Present (3 years)
I have joined as customer support executive, jumped through ranks as an SME & now currently working as a Process Trainer and I am actively involved in operations to, I have initially worked with insurance sector than moved to online gaming and than to banking process as a trainer i have handled more than 300+ trainees and has a success rate of 97% certification in batches i have handled.
FD
Current
Trainer
Five S Digital
Sep 2023 - Present (3 years)
I have joined as customer support executive, jumped through ranks as an SME & now currently working as a Process Trainer and I am actively involved in operations to, I have initially worked with insurance sector than moved to online gaming and than to banking process as a trainer i have handled more than 300+ trainees and has a success rate of 97% certification in batches i have handled.
FL
Current
Process Trainer
Five SDigital PVT LTD
May 2021 - Present (5 years 4 months)
Conducted process training sessions for new hires and existing staff, developed training materials, and delivered coaching to improve key metrics. Assisted in onboarding activities and collaborated with HR teams for training needs analysis and employee development.
Education
Degrees, certifications, and relevant coursework
KS
KSEEB
SSLC, General Studies
Completed SSLC (Secondary School Leaving Certificate) under the Karnataka Secondary Education Examination Board.
Karnataka State Open University
PUC, Pre-University
Completed Pre-University Course (PUC) in 2015.
SA
SAP
Professional Qualification, SAP FICO & MM
Completed professional qualification in SAP FICO and MM.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
35k-50k INR
Job categories
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