At Tech Mahindra on the Flipkart process, I delivered new-hire induction and onboarding, and created training modules, presentations, and assessments. I coached agents through nesting and the transition to the live floor, and delivered refresher training based on quality findings.
Earlier, I handled customer support for Flipkart, maintaining 80%+ CSAT and 99%+ CRM documentation accuracy. At Working Panda, I delivered candidate onboarding and training, led interns and interviewers, and improved the screening workflow with automated assessments.
