RDRohan Deshmane
@rohandeshmane
Dedicated customer service professional with a focus on process improvement.
IndiaWhat I'm looking for
I am a proactive and self-motivated customer service professional with a strong background in process improvement and quality control. My experience at Mouser Electronics as a Customer Service Assistant allowed me to hone my skills in document management and data validation, ensuring high levels of customer satisfaction. I take pride in consistently exceeding performance expectations and have been recognized with an appreciation award for my dedication and outstanding performance in order management.
Prior to this, I worked at Infosys BPM Limited as a Senior Process Executive, where I verified mortgage documents and managed client-facing processes. My attention to detail and commitment to compliance ensured accuracy across all tasks, contributing to the overall success of the team. I thrive in dynamic environments and am always looking for opportunities to grow both personally and professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Mouser Electronics
Jan 2023 - Present (2 years 6 months)
Performed a range of administrative tasks, including document management, data validation, and accurate entry of order-related information into internal systems. Ensured high levels of customer satisfaction by consistently meeting or exceeding service metrics through timely and effective communication. Acted as a point of escalation for order-related issues, providing mentorship and support to jun
Senior Process Executive
Infosys BPM Limited
Jan 2020 - Present (5 years 6 months)
Verified mortgage documents related to assets and property equity, ensuring all conditions were accurately placed as per US mortgage guidelines. Demonstrated process proficiency, maintaining compliance and accuracy across all assigned tasks. Managed the client-facing segment of the process, performing key financial calculations that impacted the client’s profit or loss.
Education
Degrees, certifications, and relevant coursework
Modern College of Science
Bachelor of Computer Science, Computer Science
Grade: 57.70%
Completed a Bachelor of Computer Science, focusing on core principles and applications. Achieved a final percentage of 57.70%.
Vivekanand College of Science
HSC, Computer Science
Grade: 58.15%
Obtained Higher Secondary Certificate in Computer Science. Achieved a final percentage of 58.15%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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