At RedCloud Technology, I deliver Tier 1/2 IT support and endpoint management for 300+ users and 300+ Windows and macOS devices across global offices.
I manage Microsoft Intune, Entra ID, Autopilot deployments, onboarding and offboarding, licensing, procurement, and endpoint compliance with CrowdStrike Falcon and Cylance. I also troubleshoot MDM authority configuration through Microsoft Graph API and create documentation that helps reduce recurring support tickets.
Previously, I supported service desk operations at Claranet Portugal and managed infrastructure, upgrades, network expansion, backups, and access control at Bazar Professor Alcides.
