Roger Duke

Service Tech supporting government sales at W&O Supply.

Used NetSuite smart count to count and track movement of parts, including bin audits and moving displaced parts to proper locations.

Managed inventory control and parts purchasing, generated and tracked purchase orders and invoices, and supported parts warranties and customer communication.

Performed parts manager duties including parts lookups for technicians and customers, writing service tickets, and submitting parts warranties using manufacturer guidelines.

Set up, replaced, and configured network equipment for HP network-related work.

Repaired customer equipment and managed parts and service order fulfillment, including quoting and warranty handling, receiving freight, and supporting customer accounts and payments.

Troubleshot networks and completed computer refreshes and repairs for various IT company clients.

Managed network operations and administration including MS Exchange and SQL, supported Websense and Unix systems, and oversaw safety compliance, safety committee activities, and policy manual development.

Provided infield service and repairs for John Deere and other farm equipment, managed service calls and work orders, submitted warranty claims, and supported customer follow-up for satisfaction.

Volunteered as a judge for the Tri-State Science Fair.

Served on the board of directors for the Greater Evansville Area Orchid Society.

Volunteered as a meditation teacher/leader for Mid-West Meditation.

Worked on farm equipment as a mechanic for a John Deere Ag dealership.

Performed light and heavy equipment maintenance and supported state trooper vehicle setup work.

Completed high school at Palmdale High School.