Heather Torrey

Coordinate company-wide inventory operations, maintaining accurate stock records and supporting timely replenishment. Monitor inventory movement, investigate discrepancies, and collaborate with purchasing, warehouse, operations, and finance teams.

Directed daily operations for parts and service departments within a construction equipment repair environment. Led technicians and parts personnel while coordinating repair schedules, workflow, inventory, and equipment availability.

Managed the complete service process from vehicle intake through repair completion and final customer communication. Prepared repair estimates, coordinated inspections, verified warranty requirements, and communicated repair status.

Supported the Director of Maintenance and Maintenance Compliance Manager across multiple locations. Coordinated fleet maintenance scheduling, vendor management, purchase orders, and maintenance activities.

Guided customers through estimates, repair authorization, progress updates, and work-order completion. Built customer relationships while identifying parts and service sales opportunities.

Coordinated RV preparation and delivery between sales, service, and parts departments. Managed internal work orders, monitored repair progress, verified parts availability, and coordinated customer delivery scheduling.

Managed daily service operations including scheduling, technician coordination, service workflow, inventory, and reporting. Processed payments, verified service billing, supported vehicle reconditioning, and helped control departmental costs.

Performed automotive and specialty vehicle valuations using Audatex software; conducted market research, updated valuations, resolved client inquiries, and applied state and insurance regulations. Recruited, hired, onboarded, trained, and mentored teams of 6–12 associates; monitored performance metrics, handled escalated concerns, prepared Excel reports, led meetings, and supported employee develo

Supported daily rental operations, managed reservations and vehicle availability, coordinated fleet maintenance, resolved customer concerns, trained staff, and supported sales, scheduling, administrative functions, and profitability.

Supported recycling and maintenance operations; served as District Safety and Toyota Forklift Trainer; coordinated recycled-material shipments, tracked equipment maintenance, and supported safe, efficient sort-line and baler operations.

Bachelor's degree in Criminal Justice.

High school diploma or GED equivalent.