Pedro Vieira

Guided customers through application requirements and documentation, handled inquiries via Zendesk, live chat, and WhatsApp, and processed applications through government portals. Reviewed documents, tracked passport shipments, and scheduled Global Entry interviews.

Curated healthcare specialist profiles for Veeva Link, researching affiliations and source evidence to match specialists accurately to publications, events, and clinical trials. Used targeted keywords and advanced search operators to validate data-point matches.

Served as the main customer support contact for the Portuguese market, handling high-volume email, chat, WhatsApp, social media, and phone support. Resolved delivery issues, payment queries, returns, and refunds, and supported sales and retention.

Translated technology articles, software tutorials, and mobile application guides from English into Brazilian Portuguese.

Collected and transcribed data in Brazilian and European Portuguese.

Evaluated Google search results for accuracy and relevance in English and Portuguese.

Reviewed and rated social media content against project guidelines.

Managed the company's Facebook presence, created engagement campaigns, and managed sponsored posts. Designed visuals for posts, covers, and promotional campaigns.

Managed online store operations, including website development, sales strategy, and social media content. Provided customer support via chat, WhatsApp, and telephone, and photographed products for campaigns.

Monitored the quality of services provided by the workshop and assisted customers in explaining vehicle issues to the workshop team. Provided transportation for customers and handled company driving assignments.

Welcomed and assisted guests in Portuguese and English, handled reservations, and performed night audits to check financial records and guest billing.

Handled Bradesco credit card inquiries and cases involving unauthorized charges, fraud, theft, and lost cards. Served as a supervisor trainee in the Unauthorized Debit Department.

Assisted customers with purchases and processed payments at the checkout. Managed the internet café attached to the store.

Completed a General English Course.

Completed coursework in Photography at the Communication and Arts College.