Looking for a job

Rodrigo Godoy

@rodrigogodoy1

Message

I help small businesses scale through systems, remote teams, and automation.

Honduras

Message

What I'm looking for

I'm looking for fractional, contract, or part-time remote operations engagements where I can help founders build scalable systems, lead distributed teams, improve workflows, and create data-driven operations.

I partner with founders of $500K–$2M small businesses as a Fractional COO, improving operational efficiency by 10–20% through SOPs, workflow automation, KPI reporting, and scalable CRM processes.

I've led remote teams across the US, Latin America, and globally, including scaling Google Nest support by over 1,900% and launching a 24/7 operations center in the Philippines for Udemy's customer operations.

Experience

Work history, roles, and key accomplishments

Current

Fractional COO & Remote Operations Consultant

Current

Independent Contractor

Jan 2023 - Present (3 years 8 months)

Partner with 3–4 small businesses simultaneously, delivering executive-level operational leadership on a fractional basis. Drive 10–20% improvements in operational efficiency through process redesign, SOP standardization, and workflow automation.

Business Operations SOP Development Process Optimization Workflow Automation KPI Reporting CRM Google Workspace ClickUp Quickbooks Slack Remote Team Leadership Digital Transformation

Current

Operations Manager

Current

Corporación Lempira

Feb 2020 - Present (6 years 7 months)

Designed and executed agribusiness strategy, positioning the company as a primary supplier of coir grow bags for a major protected agriculture project. Built supplier and distributor networks and led cross-functional operational planning.

Agribusiness Strategy Procurement Logistics Customer Relationship Management Cross functional Leadership Continuous Improvement

Senior Program Manager – Udemy Partnership

PartnerHero

Jul 2019 - Jan 2020 (6 months)

Managed global customer operations for a leading SaaS education platform, directing 100+ remote team members across multiple countries. Launched a new operations center in the Philippines, delivering 24/7 global customer service coverage.

Global Operations Remote Team Management Customer Service Operations Center Launch Workforce Management Cross Functional Collaboration KPI Alignment

Operations Manager – Google Nest

Knoah Solutions

Aug 2016 - Feb 2019 (2 years 6 months)

Launched Google Nest customer support operations from Wave Zero, scaling the program by over 1,900% in under three years. Built and led Tier 1, Tier 2, QA, Training, and Leadership teams, maintaining high service quality through rapid growth.

Operations Management Program Expansion Team Leadership Quality Assurance Training Data Driven Reporting Continuous Improvement

Education

Degrees, certifications, and relevant coursework

Google Digital Garage

Fundamentals of Digital Marketing, Digital Marketing

Covers SEO, SEM, content marketing, social media, analytics, and digital strategy — applied directly to building and managing digital marketing workflows for small business clients.

Universidad Nacional de Costa Rica (UNA)

Bachelor's Degree, International Relations

2004 - 2010

Foundation in cross-cultural communication, global development, and international organizations — directly applied to managing multicultural distributed teams and global client relationships.