At Actionline, I lead client-facing operations for a leading Latin American e-commerce marketplace, focusing on operational performance, team development, and financial analysis. I designed individual agent development plans using 5 Whys and Ishikawa root-cause methods.
I implemented a multi-channel outreach strategy across a 7,000+ seller base, using data-driven prioritization and cadence design to optimize coverage and contact rates. I also established governance for an early-stage quality and training program.
Previously, at Atento, I led outsourced digital advertising partner operations across Brazil and Argentina, with annual P&L responsibility exceeding $20M. I scaled a bilingual operation, delivered 55–60% operating margins, and introduced Gemini and LLM-based automation that reduced reporting work by 30+ hours per week.
