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Rodney Tequia

@rodneytequia

Message

I resolve e-commerce order issues and improve customer experiences across digital storefronts.

Colombia

Message

What I'm looking for

I'm looking for a customer-focused e-commerce role where I can resolve order issues, improve digital purchase experiences, collaborate across teams, and help customers receive clear, reliable support.

I've supported customers and e-commerce operations at Digitalisimos SAS for libropasion.com since 2017, serving as the main contact for order, pricing, and product-availability questions. I monitor order pipelines, resolve transaction discrepancies, coordinate with fulfillment teams, and test checkout flows before issues affect customers.

Previously, I coordinated digital product listings and customer-facing sales communications for Ecoe Ediciones and Centros de Literatura Cristiana de Colombia. I bring bilingual Spanish-English communication, platform QA, WordPress, WooCommerce, and a patient, solution-oriented approach to turning customer problems into positive experiences.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce & Customer Support Manager

Current

Digitalisimos SAS

Aug 2017 - Present (9 years 1 month)

Served as main point of contact for customer inquiries about orders, pricing, and product availability, resolving issues promptly. Monitored order pipeline end-to-end, flagged transaction discrepancies, and coordinated with fulfillment teams to ensure timely delivery.

Customer Support Order Tracking problem resolution Troubleshooting CRM Order Management Systems WordPress WooCommerce Cross Functional Collaboration Quality Assurance

Digital Project Coordinator

Ecoe Ediciones LTDA

Jun 2016 - Aug 2017 (1 year 2 months)

Coordinated digital product listings and order-related communications across major platforms such as Amazon, iBooks, and Google Books. Performed routine QA checks to identify and report bugs, reducing friction in the customer purchase experience.

Project Coordination QA Bug Reporting Amazon IBooks Google Books Client Communication

Digital Sales & Communications Coordinator

Centros de Literatura Cristiana de Colombia

Nov 2014 - Jun 2016 (1 year 7 months)

Coordinated daily workflow of digital sales agents to ensure seamless customer communication, order tracking, and purchase support. Investigated and resolved platform issues raised by customers and tracked support metrics to improve service quality.

Digital Sales Client Communication Order Tracking Key Support Metrics problem resolution