Stephanie Momo

Research, verify and publish 2–4 articles per week in WordPress, managing metadata, internal links and images. Perform quality control on published content and keep it up to date.

Received CACTUS training in academic editing and applied it to editing and reviewing scientific manuscripts in English, following each journal's style guide and academic publishing quality standards.

Managed customer service in Spanish via email, WhatsApp Business and written digital channels, including order follow-up, complaints, exchanges and returns. Administered the Shopify product catalog and CRM records, improving catalog accuracy and reducing errors.

Designed and documented the HVAC failure-response workflow, speeding up the technical team's response and improving traceability. Planned preventive and corrective HVAC maintenance, logged work orders in SAP PM and supervised a technical team of 3–4 people.

Managed logistics and quality control of repaired and refurbished devices, meeting quality standards and shipping deadlines. Maintained inventory records across product lines, identified discrepancies and implemented tracking procedures that improved accuracy and reduced losses.

Pursuing a Master of Science in Mechanical Engineering, expected to complete in the future.

Completed certifications in Internal Quality Auditing – ISO 9001, Planning a Quality Management System – ISO 9001, and Analysis and Planning of Management System Audits in 2026.

Completed a certification in Planning a Quality Management System – ISO 9001 in 2026.

Completed a certification in Analysis and Planning of Management System Audits in 2026.

Completed a Bachelor of Science in Mechanical Engineering from 2023 to 2025.