Open to opportunities

Meurquix User

@meurquixuser

I resolve customer issues and build positive client experiences across support, technical, retail, and hospitality environments.

Colombia

Message

What I'm looking for

I'm looking for a remote role where I can resolve customer issues, strengthen client relationships, provide clear technical guidance, and contribute to positive customer experiences.

I've supported customers for Netflix, Telus, and Cox Communications, troubleshooting devices and connectivity while translating technical information into clear, practical guidance. My product and service recommendations contributed to a 12% increase in retail store revenue in 2018.

I've also managed hotel bookings and client accounts at The Venetian / The Palazzo, led independent publishing projects as a self-published writer, and delivered websites and digital design for freelance clients using WordPress, Squarespace, Wix, and Shopify. I bring 10+ years of customer service experience, bilingual English-Spanish communication, and a disciplined, team-oriented foundation from the United States Air Force.

Experience

Work history, roles, and key accomplishments

Current

Self-Published Writer & Author

Current

Self-Employed

Jan 2020 - Present (6 years 8 months)

Write, edit, proofread, and manage original books and digital content from concept through publication. Collaborate with writing groups and manage independent publishing projects and online presence.

Writing Editing Proofreading Project Management Digital Content Marketing Research Organization